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Zoho produces a wide range of business software and the company also owns ManageEngine , which is a leading supplier of IT infrastructure management software.
Zoho Assist is a cloud-based package of remote access services that is ideal for help desk and MSP technicians. Zoho Assist includes channels for communicating with the supported user, including a chat window. The tool can be white-labeled and the remote user has to give consent to a connection, which means it is a good option for supporting external customers.
Managed devices in-house can be set up with an agent to remove that consent stage. All communications are protected by bit AES encryption. The Zoho Assist package includes a live chat system and an integrated file transfer utility. The technician can open up multiple sessions on the same remote machine, enabling user-visible actions in one window and operating system actions in another.
It is also possible for the technician to show the customer his own screen in the interests of giving a system tour or usage instructions without having to grant that prospective buyer an account. Zoho Assist is particularly suited to product support functions because the remote user has control over the session, which gives outsiders and private individuals the confidence to let the technician get remote access.
Apart from the remote desktop utility, Zoho Assist includes full remote access features that include automation for bulk research and updates across endpoints. For a completely free remote desktop system, check out the Free Edition of Zoho Assist. This package will operate for one technician and allows contact to five remote computers, but only one at a time.
TeamViewer is an industry leader. This remote desktop system has been installed more than two billion times , which shows its popularity. We put this remote desktop system near the top of our list because it is a very comprehensive commercial product that allows free use by private individuals.
However, if you need a remote desktop program for business use, you will have to pay. TeamViewer is a very widely used remote access package � it has been installed more than two billion times. The package is free for home use. This service can be used to access the screens of computers running Windows, macOS, and Linux and also mobile devices running iOS or Android. As the name suggests, TeamViewer is aimed at team collaboration and has a number of group communication features that make this more than just a remote desktop sharing tool.
These include video conferencing utilities and demonstration broadcasting. The remote connection tool relies on two-factor authentication to enhance security and all transmissions are protected by bit AES encryption. The controller software can be accessed from Android mobile devices.
The system also includes a secure file transfer facility and script execution capabilities in the console. The TeamViewer system is suitable for use by support teams working for in-house users and also for external customers. It is possible to use this system both for remote control attended access and full control in unattended access mode. Although you have to pay for the Business Edition of TeamViewer, you can get it for free for an assessment on a day free trial.
Remmina is an open-source project. Individuals and businesses are allowed to use this remote desktop system for free. There are services on this list that are only available for Windows.
If your circumstances mean that Microsoft Remote Desktop would be great for you, only you work on a Mac, Remmina is the right choice for you. Remmina is free to use and you can even get the source code and customize the package. The console has a tabbed interface, so you can open connections to many remote computers at once.
As it is an open-source system, you can also download the code and adapt it to your own requirements. You can use a Google Chrome browser as a remote desktop viewer. The Chrome Remote Desktop system is hard to beat when considering use by individual support technicians on a contract to support one or more remote users.
The system is free to use and built into the Chrome Web browser. However, it lacks the team management and supervision systems that business support departments need. The device that is being accessed needs a program installed on it. This is the agent program. Once that is running you can allow access to anyone by giving them a PIN.
The viewer is browser-based and accesses any device over the internet. The system will work on any operating system that can open Google Chrome and there are also apps for Android and iOS devices. Communications over the internet are protected by HTTPS , which is the same security system that protects credit card information when you buy things on the web.
While great on paper, thinking through how business support teams operate, it soon becomes clear that Chrome Remote Desktop has a very limited user base. A freelance support specialist could use this tool but it is no use for support teams.
Microsoft produces a remote desktop connection system that is free to use and grants access to computers running the Windows Professional , Windows Enterprise , or Windows Server operating systems. You can access a remote machine from a mobile device as long as it runs Windows Mobile.
It is also possible to use an Xbox One as either the remote device or the accessor. This service is built into the operating system for the business-based editions of Windows and so is easy to set up and costs nothing. However, as with the Chrome package, this tool has no team management functions. You can access up to ten devices with one Microsoft account through this program. A big advantage of this system is its easy integration into the operating system of your computer. There is no user profile restriction on the use of this software, so businesses can use it for free.
The user for Microsoft Remote Desktop is exactly the same as that for the Chrome service. Independent technicians, getting commissions for help from small businesses or individuals could use this tool.
The remote device that is to be accessed needs a server program installed on it. Remote Ripple is an on-device technician console. The system was developed by the same team that created TightVNC. However, the TightVNC developers managed to add in remote control capabilities when creating their system.
This makes for an efficient and easy-to-use protocol. Unlike the TightVNC system, Remote Ripple has a tabbed console for technicians, so you can operate multiple connections simultaneously. Each time you set up a connection to a new remote computer, the Remote Ripple console saves that information so you can return to that device the next time with the click of a button.
Remote Ripple can only connect to remote devices that have the TightVNC server program installed on them. Once a connection is made, the technician has a full view of the remote device. It is possible to share a desktop with the user or work on the PC while it is unattended. The remote control feature can be turned off so the technician only watches what the user is doing.
This tool is most suitable for a single technician supporting a small number of managed PCs. However, it is possible to manage multiple instances by setting up all of those connections on each instance. If you need central control over remote access, it is possible to set up a distribution system for the configuration files that back the Remote Ripple systems. Thus, you can grant and remove access to specific technicians when needed.
It is hard to go past Dameware and N-able Take Control as dedicated tools for achieving full control over a network full of remote workstations. The fastest remote desktop software can be hampered by poor connections or overloaded CPUs on the host or the agent device.
Be careful when reading the sales copy on websites selling remote desktop software because nearly all of them claim to be the fastest in the industry. In practice, sufficient speeds to provide almost instant response times can be achieved with any commercial remote desktop software. Our research reveals that the top five remote desktop tools for remote assistance are:. Any internet-connected application can create security weaknesses if it's not properly configured or kept up to date.
Apply all available protection measures, such as 2FA, and update the software whenever a patch becomes available to keep TeamViewer secure. A terminal emulator opens up a session on a remote server. This usually involves giving access to an authorized user on that remote server through an account that has already been allocated to that person.
A terminal emulator also usually just gives access to the command prompt on the remote device. A remote desktop system serves the desktop environment to the user.
This diverts the image usually sent to a screen attached to the computer to the computer that runs the remote desktop controlling software. However, it is also available for Macs.
So, you can install this service on your Mac and remotely access a Windows computer. There are many remote desktop packages that run on Windows. Microsoft Remote Desktop is the obvious choice because it is already available within the operating system. However, probably the best system that you could opt for would be Dameware Remote Everywhere. Terrible article mostly focused on free trials, which by definition is NOT free. Best part was a suggestion by one of the commenters not the author of this article.
It is very sadly when the article lists only the well-known products. This site uses Akismet to reduce spam. Learn how your comment data is processed. Menu Close. We are funded by our readers and may receive a commission when you buy using links on our site. The download page is a little confusing�first select the most recent version of the software, and then choose the bit or bit setup file that will work with your edition of Windows. Windows 11, 10, 8, and 7 users can install and use the latest software version.
Older Windows versions can install an earlier edition of the software. This is another completely portable remote access program. It's also percent free for both personal and commercial use, which is rare to find. The computer that will be controlled by the client simply needs to share its ID and password with the other computer. For the computer that will be performing the remote access, press Connect and enter the host's ID and password.
The tabs at the top of the program let you open multiple connections at once. Once you're connected to the other computer, you can send files to and from them and communicate over text or using your voice. Passwords are generated automatically, but you can also choose your own to make it easier to remember.
The program is compatible with Windows 11, 10, 8, Vista, and 7, as well as Windows Server , , and There's also an Android app that can work as the host or client.
Download For :. AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support. Just open the portable program and share your IP address or the given ID with someone else. This is how the client computer will know how to connect to the host. You can choose View only or Remote Control before you connect, and then just select Connect to request remote control.
When the host computer confirms the connection, you can start controlling the computer and share clipboard text. It's great that AeroAdmin is absolutely free for both personal and commercial use, but it's too bad there isn't a chat option included, and really too bad that you can't transfer files.
Another note that needs to be made is that while the program is percent free, it does limit how many hours you can use it per month. It can be installed on bit and bit versions of Windows 11, 10, 8, 7, and XP. It installed for us in less than five seconds and has a really simple user interface that's easy for anyone to understand right off the bat. Share the device ID and security code with the client. The security code is created by the program and will, by default, change every time the software restarts.
You can have it change more or less frequently by editing the program's settings�you can even set the code yourself if you want the client to be able to access the computer in the future with the same code. On the prompt that pops up, either choose the option to send a control request to the host, and then wait for them to accept it, or enter the security code. During a session, the client can change the resolution to better fit the display, and swap between high and low image quality to optimize quality or speed over the other.
You can make a user account if you want to manage unattended devices and see the connection history. Otherwise, you can connect to the host right away after installation, so it's great for both one-off sessions and repeat users.
Iperius Remote is one of the easiest to use remote desktop programs with some awesome features like a robust file transfer tool and chat application. It also lets you connect to a computer remotely with their mobile app. Open the program and select Allow connections to see your password. Share that and the ID next to it with the client so that they can connect to the computer.
Enter the host computer's ID into the second text box, press Connect , and then enter the password when you see the password prompt. This free remote access program is perfect for on-demand access.
You and the other person can download and start using Iperius Remote in just a minute or two. The program interface is extremely simple and easy to understand. If you want more control, you can open the settings to enable continuous access, a custom password, a proxy, etc. Supported operating systems include bit and bit versions of Windows 11, 10, 8, and 7, as well as Windows Server , , , and RustDesk is similar to AnyDesk, listed above.
This program has a way for the host and client to chat text only , and files can be sent and received. There's a bit and bit version, plus a portable edition that doesn't need to be installed, and mobile apps. The host computer the one to be remoted into just needs to open the program and share the ID and password with the client. The client needs to enter the host machine's ID and password the password isn't required if the host is on their computer and accepts the connection request.
Then, choose either the file transfer or regular connect button to begin transferring files or connect to the host to view its screen. There are tabs to show recent sessions, favorites, and an address book for easily reconnecting with past hosts. You can also make a desktop shortcut that will immediately start a remote session with a specific client.
This program also supports IP whitelisting, custom ID creation, and using your own server if you'd rather not use the company's public server. There's also a web client that lets you reach a host without having to download the program. The free Quick Assist remote access program is easy to understand and doesn't require a download because it's built-in to Windows 11 and Search for it through the Start menu, or browse the Windows Accessories Start menu folder, to open the program use the link below if you can't find it.
Type into the text box the 6-digit code that the client's computer generated, and then select Share screen. Once the client has done their part, you need to confirm that they can have access to your computer before the connection can be established.
Choose Assist another person and then log in to your Microsoft account. Give the security code to the host and then choose Take full control or View screen to get remote access to their computer. Once the client has connected to the host, they can change which monitor to control, annotate directly on the screen, restart the computer, and quickly open Task Manager.
See Microsoft's page on Quick Assist if you need help finding it on your computer. The multitude of options could be overwhelming and confusing if you just want a simple remote access tool. LiteManager is strikingly similar to Remote Utilities.
However, unlike that program, which can control a total of only 10 PCs, this one supports up to 30 slots for storing and connecting to remote computers, and also has lots of useful features. The computer that needs to be accessed should install the LiteManager Pro � Server. There are numerous ways to ensure a connection can be made to the host computer.
It can be done through the IP address, computer name, or an ID. The easiest way to set this up is to right-click the server program in the notification area of the taskbar, choose Connect by ID , erase the contents that are already there, and click Connected to generate a brand new ID.
The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer. Once connected, the client can do all sorts of things, much like with Remote Utilities, such as work with multiple monitors, transfer files silently, take full control or read-only access of the other PC, run a remote task manager, launch files and programs remotely, capture sound, edit the registry, create a demonstration, lock the other person's screen and keyboard, and text chat.
There's also a QuickSupport option, which is a portable server and viewer program that makes connecting much quicker than the above method. After optionally forwarding the proper port number in your router, and signing up for a free account, you can access your PC from anywhere through a web browser.
The computer that will be accessed remotely needs to have the DesktopNow software installed. When the program is first launched, your email and a password should be entered so you can use the same credentials on the client side to make the connection. The host computer can either configure its router to forward the proper port number to itself or choose cloud access during the install to make a direct connection to the client, bypassing the need for complicated forwarding.
It's probably a better idea for most people to use the direct, cloud access method to avoid issues with port forwarding. The client just needs to access the host through a web browser. If the router was configured to forward the port number, the client would use the host PCs IP address to connect.
If cloud access was chosen, a specific link would have been given to the host that you'd use for the connection. DesktopNow has a nice file sharing feature that lets you download your shared files remotely in an easy-to-use file browser.
There isn't a dedicated application for mobile devices, so trying to view and control a computer from a phone or tablet can be difficult. However, the website is optimized for mobile phones, so viewing your shared files is easy. This includes Windows 11, 10, 8, 7, Vista, and XP. ShowMyPC is portable and similar to some of these other programs, but uses a password to make a connection instead of an IP address. ShowMyPc isn't free, but they do offer a day free trial.
This ID is the number you must share with others so they can connect to the host. Open the same program on another computer and enter the ID from the host program to make a connection.
There are additional options here that aren't available in UltraVNC, like webcam sharing over a web browser and scheduled meetings that allow someone to connect to your PC via a personal web link that launches a Java version of ShowMyPC. Clients can only send a limited number of keyboard shortcuts to the host computer.
It works on all versions of Windows. Remote Utilities is a remote access program that isn't free, but it offers a day, fully-functional free trial of the Viewer component.
The other components are free. It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with this program. Install Host on a Windows computer to gain permanent access to it. Or just run Agent , which provides spontaneous support without installing anything�it can even be launched from a flash drive. The host computer obtains an Internet ID that a client uses to make a connection. The Viewer program connects to the host or agent software.
Download a portable version of the Viewer if you'd rather not install anything. Connecting the Viewer to the Host or Agent doesn't require any router changes like port forwarding, making setup very easy.
The client just needs to enter the Internet ID number and password. There are client applications that can be downloaded for free for iOS and Android users. Different modules can be used from the viewer so you can actually access a computer remotely without even viewing the screen, though screen-viewing is definitely Remote Utilities' main feature.
Here are some of the modules Remote Utilities allows: A remote task manager , file transfer, power control for remote rebooting or WOL, remote terminal access to Command Prompt , remote file launcher, system information manager, text chat, remote registry access, and remote webcam viewing.
In addition to these features, remote printing and viewing multiple monitors is also supported. Unfortunately, configuring Remote Utilities can be confusing on the host computer since there are lots of different options. There's also a version for Linux and macOS, but both are in beta and might not work as well as the Windows edition.
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WebThe remote PC program provided by TeamViewer is cross-compatible over many devices and operating systems. TeamViewer has apps available for iOS, Android, and Microsoft . WebJun 15, �� Download Microsoft Remote Desktop assistant from Official Microsoft Download Center Surface devices Original by design Shop now Microsoft Remote . WebNov 4, �� Here's a list of the Remote Desktop client apps and our documentation for connecting to Remote Desktop Services or remote PCs, where you can find download .